For a period of 6 months, all products purchased from Smith & George is under warranty for manufacturing, material or craftsmanship defects.

If you feel that your purchase is eligible for warranty, please email us with all details using our contact form, or at info@smithandgeorge.com

All jewellery produced by Smith & George is done so using ONLY precious metals; 9ct, 14ct and 18ct gold, and sterling silver. All items described by Smith & George as 'GOLD' items, they are 9ct, 14ct or 18ct gold and are genuine 375 - 9ct gold, 585 - 14ct gold and 750 - 18ct gold, respectively. All items described as 'SILVER' they are Sterling Silver jewellery, which they may be oxidised or plated with 24ct yellow gold, rhodium, black rhodium or 18ct rose gold; where this is the case, it will be clearly stated in the product description.

Smith & George follows all UK Hallmarking Regulations. As a result of that, items may carry either the Minimum UK Hallmark or the Traditional UK Hallmark.  Where there is no UK Hallmark due to weight regulations, products will likely carry a traditional struck Hallmark, depending on which metal the selected item is made of. 

Some items available at Smith & George are unlikely to be restocked once they have sold out as they are limited edition pieces. Others may take longer to produce or are in very high demand. If you have a query regarding an Out-of-Stock’ item, you can drop us a line in the Questions/Queries field (you’ll find this on the actual desired product page) and we’ll get back to you as soon as possible. 

If you are not sure about your size, check our guide. If you need any further assistance, please do not hesitate to email us at info@smithandgeorge.com or contact us here.

At the completion of your order, you can choose to checkout using a credit/debit card, via our secure payment provider Squareup Europe Ltd as payment, or by Bank Transfer.

Checkout by choosing the Bank Transfer  method of payment. Your order is received as soon as you proceed to payment and held for up to 7 days.  Pay by a bank transfer quoting your order number. Once payments has been received, your order is processed for delivery. For more details, please check here .

Prices quoted on the Smith & George website are listed in GBP, EUR and USD, and are inclusive of VAT at the current UK Standard Rate. The amount listed, in other than GBP currencies, is converted at the conversion rate of the xe.com. 

Smith & George accepts payment in GBP via Squareup Europe Ltd. Customers proceeding with payment using non-GBP prices will be charged accordingly by their bank, where standard bank exchange rates apply.

Any package shipped outside the UK may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Buyers are responsible for any customs and import taxes that may apply. Smith & George is not responsible for any additional charges that may apply, nor for any delays due to customs.

For all orders received by Smith & George, a notification email will be sent as confirmation. If necessary, we may also use telephone contact. Thereafter for every change in an order status, customers are notified by email. 

All orders made are subject to acceptance and availability. Smith & George reserves the right to decline any order.

 UK

Europe

Worldwide

All items are sent packaging in some format branding the Smith & George logo. We ensure that our items are presented to an aesthetically pleasing and high standard. However, we are not responsible for the condition in which the package is received. 

Orders are dispatched at the closest possible time of payment having been accepted, typically between 3-5 working days from the placement of the order. For UK deliveries we attempt to deliver within 7 working days. For countries outside of the UK, we aim for a delivery date within 3 weeks from the order date. 

Delivery to UK addresses will be sent by Royal Mail First Class Recorded Delivery and will require a signature. Delivery to addresses outside of the UK are sent using a tracked service, such as Parcelforce Worldwide.

All orders are tracked and can be traced via Royal Mail's Track and Trace. A tracking number is sent via email. If an account has been created with Smith & George, orders can be viewed any time by clicking on 'My Orders'.

If an order seems to be taking a lot longer than expected and, putting aside certain circumstances (seasonal holiday days, inclement weather, etc.), please contact us so we can work together in finding a way to get the order promptly to its destination.

By default, all orders require a signature upon delivery; therefore they cannot be delivered to a PO BOX. If such a requirement is needed, contact us before an order is placed, so we find a way to accommodate.

14 days are given to use our contact form to request a return. Once we receive such a request, we'll email you within 72 hours with further details. A further 7 days is then given to return any unsuitable items.

Please ensure you have a receipt of posting within the first 24 days of receiving your order, that the order is returned in its original packaging, is intact and there are no signs of wear on any of the items.

In the unlikely event that any item proves to be defective due to improper material or workmanship, we will repair or replace the item at no extra cost. Items are classed as faulty if they are received damaged. Items damaged as a result of wear and tear are not considered faulty. If an item received has been damaged in transit, please contact us immediately.

Fill the contact form here and in the message box include one of the most appropriate return actions, as described in our Returns Policy. Follow up with the invoice number of the purchase and the Product Code of  the item to be returned as stated on the invoice. 

Once sent, we will be in contact as soon as possible.

Upon receipt of a return, a refund will be processed within 5 days. Please note that the bank/card company may take a further 3-5 working days to fully process the refund. Also, well to note, holiday periods may cause slight delays in the refund process.

If you wish to make any amendments to an order or, indeed, cancel your order, please contact us as soon as possible as this would be best dealt with prior to dispatch. An order may be cancelled within 14 calendar days of placing it. However, it is well to note that, once an order has been dispatched, we are unable to make any amendments, therefore advise that referage is made to our Returns Policy.